Privacy and Data Protection Policy
WAISER PTE LTD (referred to herein as ‘Waiser’, ‘us’, ‘we’, or ‘our’) take the privacy of your Personal Data seriously. This Privacy Policy describes how Waiser collects, uses, and discloses information, and what choices you have with respect to such information.
As you use the services and interact with the website, Waiser collects and processes information from and about you in order to provide you with access to the Service, enhance your experience while using the services, and interact with you.
References to “Waiser” throughout the policy mean the Waiser entity that acts as the data controller or data processor of your information, as explained in more detail below. If you do not agree with this Policy, do not access or use the Product, Service, Website, or any other part of Waiser’s business.
This Data Protection Policy, your browsing of our website, and use of our applications and/or digital services, shall be governed in all respects by the laws of Singapore and applies to all personal data collected by WAISER PTE LTD.
The Purpose
The purpose of this policy is to inform you of how we manage and process Personal Data. Please take a moment to read this Data Protection Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.
This Policy supplements but does not supersede nor replace any other consent you may have provided to Waiser in respect of your Personal Data, and your consent herein are additional to any rights which Waiser may have at law to collect, use or disclose your Personal Data.
Waiser may from time to time update its Data Protection Policy to ensure that the policy is consistent with the regulatory requirements and our future developments, industry trends. Subject to your rights at law, you agree to be bound by the prevailing terms of this Data Protection Policy as updated from time to time on our websites, applications, and digital services. Please check back regularly for updated information on the handling of your Personal Data.
Our mission is set on a strong and united community that supports and shares, which is built upon trust and accountability. This is something we value deeply and take utmost care. We collect data to provide you with our services. We will always ensure your information is collected responsibly and handled with care. In our effort to be transparent in protecting your privacy and in respecting your digital footprint with us, our Data Protection Policy outlines what data we collect and the ways in which your information is used.
The Data
“Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
Examples of such Personal Data you may provide to us include (depending on the nature of your interaction with us) your name, date of birth, telephone number(s), mailing address, email address, bank account number, passport or other identification number, and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction.
The Process
By interacting with us, submitting information to us, or signing up for any products and services offered by us, you agree and consent to Waiser, as well as our respective representatives, partners and agents collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to Waiser’s authorised service providers and relevant third parties in the manner set forth in this Data Protection Policy.
We collect, use and disclose your Personal Data for the following purposes:
1. creating and maintaining your profile in our system database for internal records and reference;
2. providing customer service and support;
3. responding to your queries, feedback, complaints and requests;
4. managing the administrative and business operations complying with internal policies and procedures;
5. in connection with any contracts, claims, actions or proceedings (including but not limited to drafting and reviewing documents, transaction documentation, obtaining legal advice, and facilitating dispute resolution), and/or protecting and enforcing our contractual and legal rights and obligations;
6. meeting or complying with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on Waiser (including but not limited to responding to regulatory complaints, disclosing to regulatory bodies and conducting audit checks, due diligence and investigations);
7. In relation to particular products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
8. verifying your identity; preventing, detecting and investigating crime and analysing and managing commercial risks
9. requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical, profiling or other purposes for us to review, develop and improve the quality of our products and services.
9. requesting feedback or participation in surveys, as well as conducting market research and/or analysis for statistical profiling or other purposes for us to review, develop and improve the quality of our products and services.
10. monitoring or recording meeting calls and customer-facing interactions for quality assurance, employee training and performance evaluation and identity verification purposes;
11. taking photograph(s) and/or video(s) of you for (i) internal dissemination within Waiser and (ii) generating informative materials of our services, and programmes for public consumption;
12. facilitating and providing opportunities for business networking between yourself and other existing or prospective (including invited speakers) of our services, and programmes; and/or
13. administering and conducting information sessions, courses, events and programmes (including facilitating registration, recording attendance, event budgeting and contacting you for administrative purposes);
14. facilitating your use of our online portals;
15. any other purpose reasonably related to the aforesaid.
We reasonably protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed by us, for the purposes listed above (where applicable), to the following entities or parties:
1. Partners, collaborators, investors, agents, contractors or third party service providers who provide business and operational services to us, such as courier service, telecommunication, information technology, payment, printing, billing, payroll, processing, technical service, consultancy, training, security, or other services to us;
2. banks, and their respective service providers;
3. our professional advisers such as consultants, auditors and lawyers;
4. relevant government ministries, regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority;
5. any other party whom you authorise us to disclose your Personal Data to.
Security and Rights
We always require that appropriate safeguards are in place to protect data when it is processed. We take reasonable technical and organisational measures to protect your information from unauthorised or unlawful access, collection, use, disclosure, copying, modification, disposal or similar risks.
Secure servers are used to store your information. Access is provided through a strict Identification and Access Management (IAM) process. Anonymized data access with confidentiality restrictions are in place along with Non-disclosure Agreement.
We follow cryptographic protocols like the use of Secure Sockets Layer (SSL) and other similar encryption technologies to secure transactions in our website and other products.
However, we cannot completely guarantee the security of any Personal Data we may have collected from or about you, or that for example no harmful code will enter our websites, applications, and digital services (for example viruses, bugs, trojan horses, spyware or adware). You are kindly advised to be aware of the risks associated with using websites, applications, and digital services.
If applicable, you undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform us as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. We are not liable for any damages resulting from any security breaches, on unauthorised and/or fraudulent use of your username and password.
The Do Not Call (“DNC”)
We do not engage in telemarketing activities. We reach out and engage mostly through online mediums like email and SMS. We do postal and in-person communication only when it is required by laws, regulations, contracts, and/or by organisational policies.
We maintain consent of our stakeholders, except those who have contractual and or business obligations, to contact them. We also maintain a register of the time and medium through which a consent or non-consent is obtained to manage our stakeholders’ rights to privacy.
Telephone calls to stakeholders with whom we have an established service relationship are permitted unless they have asked to be included on the internal Do Not Call list.
The personal data stays with us until the service ends among involved parties. For non-customers and general subscribers we keep the information until the consent is revoked by the related parties. We keep anonymized data for analytical research, risk analysis and business projections.
Cookies Policy
A cookie is a small piece of information that is placed on your computer when you visit certain websites. All web-browsers offer the option to refuse any cookie, and if you refuse our cookie then we do not gather any information on that visitor.
We use third party platforms and products to deliver services to you, including our website. All service providers have either been carefully vetted and/or are industry standard (Google, WordPress etc). We encourage you to familiarise yourself with their data protection policies as well.
While we currently do not use any custom-developed cookies on our website for any purpose, our third party service providers may so please take note when you are being directed to another website. When you visit our website, we only collect aggregate statistics on browsing activity and do not track anything which can be used to identify you.
Contact Us
Any exception to our privacy policy or data breach incidents that come to our notice, we take due cognition of the situation; Analyse such exceptions, communicate appropriately to the concerned stakeholders and take corrective measures. We update and manage our policy to comply with the Personal Data Protection Commission (PDPC), Singapore.
If you have any questions, concerns, or requests about our policy, please feel free to contact us by emailing at hello@waiser.com and we will aim to address the matter as soon as possible.